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833-787-7534
Knowledge base
Device Information
Device Operation
19
What are the detection limits of the Purpl PRO for testing flower?
Why doesn't the Purpl PRO always match my Lab's HPLC results?
Other ways to Reset the Purpl PRO
Resetting the Purpl PRO
What You Can Do with Moisture Data
View all 19
Product Use Cases
6
WHAT OTHER INDUSTRIES USE PURPL PRO?
IS PURPL PRO A STATE-CERTIFIED TEST METHOD?
WHAT ARE OPTIMAL USE-CASES FOR PURPL PRO?
IS PURPL PRO SUPPOSED TO ELIMINATE OUTSIDE LAB-TESTING?
WHAT CAN PURPL TEST FOR?
View all 6
Datasheets
1
Purpl PRO Datasheet
Manuals
4
Purpl PRO User Guide for Kit Version 1.0
How to Check the Battery Level
Error Codes and Troubleshooting
Purpl Pro Quick Start Guide for Kit Version 2.0
Firmware Updates
4
VCP Driver Install for USB Interface Connection
How to Check Firmware Version
Firmware Update Video Guide
Firmware v0.16.0 Dark Measurement Fix
Scientific Papers
2
White Paper: Validation of the Purpl PRO for Flower Potency Measurement
White Paper: Validation of the Purpl PRO for Flower Moisture Content (+H2O Pack)
Quick Start Guide for Kit Version 1.0
8
1. Charge the Device
2. Find the App and Login
3. Turn the Device On
4. Register a New Account
5. Register a Device
View all 8
Quick Start Guide for Kit Version 2.0
9
1. Charge the Device
2. Find the App and Login
3. Turn the Device On
4. Register a New Account
5. Register a Device
View all 9
Purpl PRO 2 App
2
Getting Started with Purpl PRO 2 App
Web Portal Export Instructions
Premium Extract Model Information
4
Accuracy and Range for Premium Models
Where do I purchase the X-Cap and X-Plate for Distillate testing?
Distillate Sample Prep Recommended Procedures
How to Clean X-Cap & X-Plate for Extract Testing
Product Beta Testing Information
3
Accuracy and Range for New Models in Beta Testing
What models are included in the beta?
Error- Reading 99% for THC & CBD for Beta Models
Quick Start Guide for Kit Version 3.0
1
Quick Start Guide for Kit Version 3.0
Beta Testing for New Purpl App Ver 1.0 Build 50
2
I-phone Instructions for New Purpl App V1
Android Instructions for New Purpl App V1
Legal
Legal Agreements
4
Purpl PRO Mobile Application End-User License Agreement
Terms of Use
Privacy Policy
Purpl Acceptable Use Policy
Warranty Information
1
Limited Warranty
Return Merchandise Authorization
1
RMA Details and Process
Return Policy
1
Return Policy for Purpl Pro Kit
Known Issues and Service Outages
Server Outage Information
9
Purpl Server Outage 16 SEP 2020
Purpl Planned Server Outage 08 MAY 2021
Purpl History Portal Server Outage 8.30.21
12 MAY 2021 Server Maintenance Downtime
Purpl App & User Portal Server Outage 12.1.21
View all 9
Known Issues
22
Error: The Internet connection appears to be offline
Error: The device is already registered to another account.
Error- Origin Capacitor Local Host is not allowed by access control origin
Error: Opps! Predictor Failed to Run
Error: Timeout when sending parameters to device, auto retry 1 times
View all 22
Purpl PRO 2 App Known Solutions
1
Error "404" / "Error in Measurement" Issue in the Purpl PRO 2 App
Help Desk Software
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