Known Issues

This folder is for known problems that don't have an easy solution. Hopefully we can provide work-arounds for these issues.

Error: The Internet connection appears to be offline
With newer Iphone models, the following error has been reported when attempting to login to the Purpl Pro application over cellular data instead of wifi.  ...
Fri, 8 Jan, 2021 at 3:07 PM
Error: The device is already registered to another account.
Error: The device SN is already registered to another account. Deregister first or contact Support to reset Registration. If you receive the following r...
Tue, 14 Jun, 2022 at 11:18 AM
Error- Origin Capacitor Local Host is not allowed by access control origin
Error: Origin Capacitor Local Host is not allowed by access control origin The following is an login connection error. It typically resolves itself afte...
Tue, 14 Jun, 2022 at 11:22 AM
Error: Opps! Predictor Failed to Run
Error: Opps! Predictor Failed to Run/Start The following error can be received when attempting to complete a measurement. Completing the 10 second devic...
Tue, 14 Jun, 2022 at 11:27 AM
Error: Timeout when sending parameters to device, auto retry 1 times
Error: Timeout when sending parameters to device, auto retry 1 times, the device is not responding. Please try again. The following error can be receive...
Tue, 14 Jun, 2022 at 11:32 AM
Error: No Active Device Found, Please Activate One
Error: No Active Device Found, Please Activate One The following error is received when attempting to register the device for the first time in app unde...
Tue, 14 Jun, 2022 at 11:35 AM
Error: Unknown Error, Unhappy Face
Error: Unknown Error, Unhappy Face Image The error will be received when attempting to complete a measurement.  If the error is received, please con...
Tue, 14 Jun, 2022 at 11:41 AM
Error- 0x0320
Error 0x0320 This error is usually received when attempting to set parameters and activate the device after registering under the my devices page. T...
Tue, 14 Jun, 2022 at 11:43 AM
Error- 0x310
Error- 0x310 This error is usually received when attempting to set parameters and activate the device after registering under the my devices page. This...
Tue, 14 Jun, 2022 at 11:44 AM
Error- Issue with logging in to Purpl App
Verification and password reset emails will come from no-reply@spectralengines.com.. You may need to add the email as a trusted user within your email syste...
Tue, 14 Jun, 2022 at 11:48 AM