Error: The device is already registered to another account. : Purpl Scientific

Error: The device is already registered to another account. Print

Created by: Benedikt Burger

Modified on: Tue, 14 Jun, 2022 at 11:18 AM

Error: The device SN is already registered to another account. Deregister first or contact Support to reset Registration.

If you receive the following registration error, be sure to de-register in app before attempting to pair with another account. A device can only be registered to one Purpl account at a time. Please see the article below for How User Accounts work and Multi- User Accounts.

https://purplscientific.freshdesk.com/a/solutions/articles/64000260055

If you do not have access to the other account in order to de-register the device, please contact Tech Support at purplhelp.com and submit a ticket.

Benedikt is the author of this solution article.

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Error: The device is already registered to another account. Print

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