Verification and password reset emails will come from firstname.lastname@example.org.. You may need to add the email as a trusted user within your email system if you have trouble receiving the links. Sometimes the emails can be routed to your spam or promotions folder, be sure to check there. Please reach out to Tech Support if you have issues receiving the Password Reset Link and a Representative can manually send you a link.
If you have an established account and receive a login error after multiple password attempts, the account will be de-activated. Please reach out to Tech Support at purplhelp.com to reactivate your account. Please see the article below in regards to Account Deactivation after 5 Wrong Password Attempts.