You may encounter the following error messages when trying to perform a measurement with the Purpl PRO 2 app:
"Error in Measurement! An unexpected error ocurred during measurement! Please try again."
"Measurements cannot be performed at the moment. Please try again later or contact support.: Request failed with status code 404"
These errors are due to a recent app update. Good news is, it's an easy fix. Resolution instructions:
- Uninstall the App: Remove the Purpl PRO app from your device.
- Reinstall the App: Go to the App Store or Google Play Store and download the latest version of the app.
- Log In Again: Open the app and sign in using your credentials.
This will reset the Product ID and resolve the issue. Happy testing!
If the problem persists, please contact our support team by submitting a support ticket here.