If your device is not visible and you've confirmed it's not sleeping, your USB interface may require the following VCP driver from the USB chip vendor website. 

https://ftdichip.com/drivers/vcp-drivers/


For PC Computers:


Processor Architecture-

1. Windows* 2017-08-30 Release Date--Comments Section--->Click on "Setup executable" hyperlink. 

2. File Will Download: CDM21228_Setup File---> Run Program and Allow.

3. FTDI CDM Drivers---> Extract & Accept & Follow the Prompts through the Installation Wizard Agreement.


The SEFW Updater Application may need a refresh. Close out of the application and reopen and select the enc firmware file. Once the VCP driver is installed, your device should now be discoverable under Choose device field. 




For Mac Computers:


Processor Architecture-

1. Mac OS X 10.9 and above (if OS up to date)- Release Date 2019-12-24 ---> Click 2.4.4

2. File Will Download- Locate under Downloads or Finder Folder---> FTDIUSB Serial Driver---> Open folder and follow through install prompts.

3. Continue and will receive Installation was successful prompt.


 The SEFW Updater Application may need a refresh. Close out of the application and reopen and select the enc firmware file. Once the VCP driver is installed, your device should now be discoverable under Choose device field.