Known Issues

This folder is for known problems that don't have an easy solution. Hopefully we can provide work-arounds for these issues.

Error: Failed to Init Bluetooth Connection
Error: Failed to Init Bluetooth Connection This error typically occurs when a user attempts to register a device under the my devices tab in app. The er...
Thu, 16 Jun, 2022 at 11:17 AM
Error: Opps! SensorType is Unknown, s/n not found in token.sensors
Error: Opps! SensorType is Unknown, s/n not found in token.sensors This error is typically received when trying to calibrate or measure with the device....
Thu, 16 Jun, 2022 at 11:21 AM
Error: BLE Create Flow
Error: BLE Create Flow The following connection error can be received when attempting to set parameters and activate the device by sliding the toggle af...
Thu, 16 Jun, 2022 at 11:34 AM
Error: Device reading inconsistently or too high/low
Error: Device reading inconsistently or too high/low compared to returned HPLC lab results Please see the article below for explanation on Why the Purpl...
Thu, 16 Jun, 2022 at 12:03 PM
Issue with device charging or holding a charge
Issue with device charging or holding a charge Unfortunately the battery of the Purpl Pro does slowly drain even when fully powered down due to the LEDs...
Thu, 16 Jun, 2022 at 12:07 PM
Error: Device not active for 3 days, please re-activate to make sure parameters are up to date
Error: Device not active for 3 days, please re-activate to make sure parameters are up to date The error is usually received when attempting to register...
Thu, 16 Jun, 2022 at 11:57 AM
Error: Device reading 0% for THC and CBD
Error: Device reading 0% for THC and CBD The device will read 0% for THC and CBD when it's not recognizing the sample being measured as cannabis.  ...
Thu, 16 Jun, 2022 at 11:48 AM
Error: Please Remeasure White, Unhappy Face
Error: Please Remeasure White, Unhappy Face The Please Remeasure White error is received when attempting to calibrate the device.  First time users ...
Thu, 16 Jun, 2022 at 11:43 AM
Error: Cannot get spectral data from devices, bluetooth connection timeout
Error: Cannot get spectral data from devices, bluetooth connection timeout The following error can be received when attempting to set parameters and act...
Thu, 16 Jun, 2022 at 11:36 AM
Password Rest Error Message- Undefined
An error message "Undefined" will be received when attempting to click "Reset" after you enter in your new password.  The error message...
Mon, 20 Jun, 2022 at 10:26 AM