Error: Opps! SensorType is Unknown, s/n not found in token.sensors : Purpl Scientific

Error: Opps! SensorType is Unknown, s/n not found in token.sensors Print

Created by: Hannah O.

Modified on: Thu, 16 Jun, 2022 at 11:21 AM

Error: Opps! SensorType is Unknown, s/n not found in token.sensors

This error is typically received when trying to calibrate or measure with the device. Error will usually resolve itself after rebooting the app and resetting the device.

Device Reset:

https://purplscientific.freshdesk.com/a/solutions/articles/64000251196

If you've completed the reset and still receiving the error, check the condition of the white reflectance puck. If that becomes dirty or skewed that can effect the calibrating and measuring stage. If the condition of the white puck appears to be good, reach out to Tech Support at purplhelp.com by submitting a ticket for further assistance.

Hannah is the author of this solution article.

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Error: Opps! SensorType is Unknown, s/n not found in token.sensors Print

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