Error: Device not active for 3 days, please re-activate to make sure parameters are up to date
The error is usually received when attempting to register the device under the my devices tab or when attempting to slide the toggle and set parameters to activate the device. The error usually resolves itself and will go away after rebooting the app. If still receiving after rebooting the app and try turning your phone's bluetooth off and on and resetting the device. Instructions below on how to reset the device. https://purplscientific.freshdesk.com/a/solutions/articles/64000251196
If still receiving constantly after rebooting the device, confirm if you are powering the device down at the end of the day after use or if it's left in sleeping mode. The error is more consistent if the device is left on the charge and powered on or in sleeping mode over night. Be sure to power the device down (both LEDs flash red) when turning it off for the day.
You can also check the status of the firmware of the device to see if up to date or not to version 0.16.0. Instructions on how to check below. https://purplscientific.freshdesk.com/a/solutions/articles/64000263077
Reach out to Tech Support if the error is consistently received by submitting a ticket at purplhelp.com.