Reported Date: Friday September 23rd 2022
A server outage has been reported for the Purpl Pro Application on Friday September 23rd 2022.
The outage can cause a login error when attempting to sign into the Purpl App or the error message "Cloud Connection Timeout, Please Refresh" with a continuous loading circle.
The Purpl Software Team has been notified of the issue and is working diligently to resolve the matter.
We apologize for the inconvenience this has caused.
We will update this article once the matter has been resolved.
Update: Monday September 26th 2022, AM
The server is unfortunately still down. Team is still actively working to resolve the issue and it's currently being tested within the Dev Ops environment until a solution has been found.
Update: Monday September 26th 2022, 11:08 AM CST
It appears access has been restored for some users but hasn't been restored across the entire board yet. We will post another update once it appears the server outage has been resolved for all.
Update: Monday September 26th 2022, 1:56 PM CST
Access to the server has been successfully restored across the entire Purpl Platform and is now stable. Login and load time may be longer than usual, up to 50% slower for the next couple of hours or so due to high amount of traffic. Refresh or reboot the application before attempting to login again. If 5 or more incorrect password attempts where made to login to the portal when the system was down, Tech Support made need to re-active your account within the system. Normally, due to security measures, when too many incorrect password attempts are made the system will lock the account. You may receive an email stating to verify your account. If that is the case, please reach back out to Tech Support if contact was already made or submit a ticket at purplhelp.com.