Resetting the Purpl PRO refreshes the device settings, and should be the first step in troubleshooting. There are two ways of resetting the device: The one button reset, and the two button reset. The one button reset is preferred.

The One Button Reset

This is the preferred method.

  1. Kill the Purpl PRO App on your phone
  2. If the Purpl PRO Bench is plugged in, unplug it.
  3. Press the Power Button Once Briefly
    • If the Bench is on, both lights will glow for a second.
    • If the Bench is off, nothing will happen.
  4. If the Bench is off, turn it on.
  5. With the Bench powered on, hold the Power Button for about ten seconds.
    • Halfway through, both lights will glow, but keep holding the button down
  6. After the lights Glow a second time at around 10 seconds, let the button go.
  7. Your Purpl PRO is now reset. Start the App as normal

The Two Button Reset (utilizing side Firmware Reset Button)

The two button reset procedure accomplishes the same result as the one button reset, but risks putting your device into a different mode that prevents normal operation. Please use this information to "unstick" your Purpl PRO if you accidentally entered the Bootloader mode.


1. Hold both buttons on the Purpl PRO Bench for about 10 seconds.
2. Both lights will flash white. Let go immediately.
3. Your Purpl PRO is now reset. Start the App as normal.