Unfortunately, we are currently having some delivery issues with the +H2O Pack. In other words, we are getting reports of users buying but not receiving the upgrade.


After conducting a code review, we discovered some serious errors within the portion of the app that delivers our premium subscriptions. These errors did not affect any user data, or present a security breach. 


To properly address the issue, our store page needs to be rebuilt. We are estimating that a stable solution can be implemented in around two months. 


In the meantime, we are working on a patch to simply provide the +H2O Pack to all users for free. This should be completed in about 10 days.


When we have fixed our store page, we may once again sell the +H2O Pack.


If you bought the moisture pack, we recommend you cancel the subscription. Since the first month of the subscription is free, you should not have been charged.


If you need help unsubscribing, please see the links below.


Your subscriptions, like the +H2O Pack, are listed within the Apple App Store or the Google Play Store. They can be cancelled through the following pages:


Apple App Store (iOS): https://support.apple.com/en-us/HT202039


Google Play Store (Android): https://support.google.com/googleplay/answer/7018481


Refund Requests:


Apple App Store (iOS): https://reportaproblem.apple.com/

Google Play Store (Android): https://support.google.com/googleplay?p=RefundChatHC